“We were not given clear instructions about the ticketing process and that we needed a paper ticket for boarding. We were at the pickup location an hour early and had ample time to do that, but instead ended up at the back of the line when I had to leave to go back to get the paper ticket. There were also about 40 kids and parents going on some type of field trip and they took away from our experience because they dominated all the spaces. The trip was supposed to be limited to a smaller number. We never knew the travel time to the island, what exactly we could…”

“Get the entrance only ticket. This was double the price. This is not all-inclusive. There is no "unseen" element to this.”